CareCompass
CareCompass is a conversational care assistant designed to support caregivers in Singapore who are caring for loved ones with dementia. The platform addresses the critical challenge of sourcing relevant, trustworthy information on day-to-day care duties, which is currently time-consuming and frustrating for caregivers.
As part of the design team, we worked to create a mobile-first conversational assistant that provides personalized recommendations and actionable steps tailored to caregivers' needs. The project focused on first-time caregivers of dementia patients who need access to trustworthy, personalized information on dementia-related support and services.
• 8.6 hours spent per day on caregiving duties, creating significant time pressure
• 2 out of 5 caregivers are at the risk of depression due to the burden of care
• 2x higher burden of care on caregivers in Dementia than in other conditions
Specifically, sourcing relevant, trustworthy information on top of day-to-day care duties is time consuming and frustrating.
For first-time caregivers of dementia patients who need access to trustworthy, personalized information on dementia-related support and services, CareCompass+ is a conversational assistant that provides personalized recommendations and actionable steps tailored to caregivers' needs.
CareCompass differentiates itself through four key value propositions:
- Lower barrier to entry: No need to navigate complex menus
- Natural interaction: Mimics talking to a knowledgeable friend
- Accessible: Works for users of varying technical abilities
- Flexible: Can handle varied and specific queries
- Empathetic: Provides emotional support through the interaction
- Caregivers need information on-the-go
- 24/7 accessibility for urgent questions
- Can be used during care activities
- Lower friction than desktop research
- Enables voice input for hands-free use
- Generic information doesn't address specific needs
- Reduces information overload and decision fatigue
- Builds trust through relevant suggestions
- Saves time by filtering options
- Improves outcomes by matching needs to services
Qualitative Impact:
- Reduced caregiver stress and information overload
- Increased confidence in finding appropriate care services
- Improved accessibility to trustworthy information
- Created foundation for future data-driven policy planning
Strategic Value:
- Established platform for gathering caregiver behavior data
- Created potential marketplace for care service providers
- Positioned for scaling across different care conditions
- Demonstrated viability for government partnership
Conversational Interface
The app uses a chat-based interface that feels natural and supportive:- Welcome message with personalized greeting
- Clear prompts: "How can I help you today?"
- Quick action buttons for common queries:
- "What caregiving options do I have?"
- "What support might I be eligible for?"
- Message input with voice option
- Accessible keyboard with predictive text
Personalized Recommendations
Based on user input, CareCompass provides:- Specific care service recommendations
- Detailed information about service providers
- Context about services (e.g., "Founded in 2006, Tai Yang Community Services specializes in dementia-centric activities...")
- Pricing information with estimates
- Location and contact details
Service Provider Details
Comprehensive information cards including:- Organization description and specialization
- Price per day with estimates
- Interactive map with location
- Multiple contact options:
- 📞 Call
- ✉️ E-mail
- 💾 Save for later
- Operating hours and additional details
Mobile-First Design
- Optimized for on-the-go access
- Clean, uncluttered interface
- Large touch targets for easy interaction
- Voice input option for hands-free use
- Expand service provider database
- Implement user accounts for saving recommendations
- Add review and rating system
- Enhance recommendation algorithm with machine learning
- Launch marketplace for service provider acquisition
- Implement data analytics dashboard for government agencies
- Expand to other care conditions beyond dementia
- Add community features for caregiver peer support
- Become the trusted platform for all caregiving needs in Singapore
- Use data insights to inform national caregiving policy
- Create sustainable business model through marketplace
- Scale regionally to other markets with aging populations
Thank you for reading till the end.